EMC Cikarang Hospital together with the Japanese Help Desk (JHD) commits to providing better healthcare services for Japanese citizens and expatriates. The Grand Opening was attended by the Director of EMC Cikarang Hospital, doctor Rudy Susanto BS-BIO, MD, MBA, DBA-HCML, President Director of JHD Mrs. Rika Kutsuzawa Darisman-san, Representatives of Insurance Companies, representatives of other companies, and some media.
The Director of EMC Cikarang Hospital, doctor Rudy Susanto, said this healthcare service is one of the innovative services, where if we focus on the Japanese people or community who need a better quality of healthcare services. In compliance with EMC Cikarang Hospital's vision, which is learning, growth, and innovation. In addition to this, we also want to learn how JHD's staff can serve very quickly and effectively through pre-examination, consultation, and follow-up.
"In compliance with our mission, delivering and prioritizing a better quality of services to our patients as a priority, while working together with JHD, who has an outstanding testimonial," said doctor Rudy.
Meanwhile, Ms. Rika Kutsuzawa-san ensures delivering top and excellent service at EMC Cikarang Hospital, reducing the worries of patients due to the completeness of the facilities. However, there are several things that will be emphasized later.
"We want to make sure the patient who comes will not wait long so we will accompany them step-by-step so that later the process will be fast, then we will focus on the patient's location. Especially bringing and scheduling the patient with the doctor accordingly," said Rika-san
Also, Mrs. Rika Kutsuzawa said that her team would also assure the patient data is accurate, indirectly helping the doctor too. In other words, we have to undergo a round of coordination or consultation consisting of the patient's symptoms, what the complaints are like, or perhaps the disease history.
"So we will ask the patients so that they don't waste time consulting with doctors, because doctors already have all the information about the patient's medical history. The idea is to allow the patient been treated effectively from the moment they arrive to discharge, which will result in a top quality service of our service. ,” said Mrs. Rika-san
In her remarks, Mrs. Rika Kutsuzawa-san highly appreciated the dedication of EMC Cikarang Hospital for its role in serving Japanese patients and hoped that the collaboration with JHD could run long lasting and be beneficial for both parties.
Credit : Kanalbekasi.com