March 24, 2025 – InterSystems, a creative data technology provider that manages over one billion health records worldwide, and EMC Healthcare, a leading healthcare provider in Indonesia, announced their strategic partnership aimed at revolutionizing patient care through the adoption of the next-generation electronic medical record (EHR) system, InterSystems IntelliCare™ . This collaboration is a significant step in improving healthcare delivery and operational efficiency across the region.
EMC Healthcare has been on a digital health journey with InterSystems for several years. In 2024, the hospital group successfully rolled out InterSystems’ TrakCare EHR across all eight hospitals, with seven of them implementing the system within just 18 months of the initial launch. Adopting InterSystems IntelliCare, an AI-based system, is the next phase in their EHR journey. EMC is proud to be the first customer in the Asia Pacific region to see and test InterSystems IntelliCare, and they are committed to adopting it due to the significant benefits they expect to see based on their recent testing.
InterSystems IntelliCare is built on TrakCare and is designed specifically for health systems undergoing rapid digital transformation and seeking a modern, seamlessly connected solution. It is a reimagined EHR that prioritizes the interaction between the patient and provider, minimizing technology distractions during the encounter. Key features include automated documentation via ambient audio recording, pre-populated follow-up actions for review by healthcare professionals, and AI-assisted coding, all of which significantly reduce workload and increase organizational productivity.
“InterSystems is thrilled to bring InterSystems IntelliCare to Indonesia. With AI at its core, the system enables providers to spend more time face-to-face with patients and less time in front of a screen,” said Luciano Brustia, Regional Managing Director, Asia Pacific, InterSystems. “We thank EMC for trusting InterSystems with this important next step in their digital transformation journey. And I am pleased to officially welcome them to the InterSystems Global Referral Program, where they join a select group of customers who share their experiences and best practices in using InterSystems products.”
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EMC Healthcare's Commitment to Digital Transformation
Jusup Halimi, President Director of EMC Group, emphasized the critical role of investing in a state-of-the-art Electronic Medical Record (EHR) in improving patient experience and safety. He highlighted that the adoption of InterSystems IntelliCare is not just a technology upgrade, but enables a fundamental shift in how EMC will deliver healthcare. "Our partnership with InterSystems is a testament to our commitment to digital transformation. By adopting InterSystems IntelliCare, we aim to increase efficiency, reduce errors, and improve patient care across our facilities. We also see this as a game changer for both patients and providers."
EHR Systems Play a Vital Role in Enabling Agility in Healthcare Sector
EMC has made a remarkable transition from paper-based records to a planned rollout of AI-based solutions in just five years, bringing substantial benefits to healthcare professionals and patients. EMC Group’s rapid implementation of TrakCare across its network has supported business agility, streamlined hospital operations, and improved coordination among healthcare professionals. The system’s ability to integrate patient data across multiple facilities and systems – such as medical devices and patient portals – ensures a seamless approach to care, ultimately improving overall health outcomes.
With the implementation of InterSystems IntelliCare, EMC aims to reduce administrative burden, automate routine tasks, and optimize workflows, allowing healthcare professionals to focus more on patient care. AI-based analytics will also improve clinical decision-making by providing predictive insights, detecting anomalies, and personalizing care plans.
“AI is a game changer in healthcare technology. With its advanced AI functionality and decades of proven reliability, InterSystems IntelliCare was the clear choice to provide the most advanced solution for our hospitals,” said Jusup Halimi.
“InterSystems IntelliCare AI improves the patient experience by enabling physicians to stay fully engaged with patients, communicate better, and increase trust,” said Dr. Bella Desra Andae, Chief Medical Informatics Officer at EMC. It has also improved the way physicians interact with the EHR. Instead of navigating through multiple screens, physicians can simply request the information they need, and it appears instantly, structured, and easy to review. Ambient AI features also help transcribe patient conversations. AI can transform documentation from a burden to a seamless support system, allowing physicians to focus on what matters most—patient care.
InterSystems' Commitment to Southeast Asia
InterSystems has established a strong presence in Southeast Asia, partnering with leading healthcare organizations, including EMC Healthcare. The company has tailored its solutions to meet local regulations and is committed to supporting national strategic initiatives.
Stella Ramette, Sales Director for Southeast Asia, InterSystems, said, “We are freeing EHR from the limitations of the past. By integrating AI-based intelligence across clinical, administrative, and financial workflows, we are giving customers increased efficiency and safety. No more cutting and pasting or switching between applications.”
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What Makes InterSystems IntelliCare Stand Out?
With GenAI at the core, InterSystems IntelliCare provides our customers:
- AI-Driven Efficiency . InterSystems IntelliCare leverages generative AI to eliminate administrative inefficiencies, allowing healthcare professionals to spend more time interacting with patients rather than navigating complex data entry screens. Its AI assistant enables natural language commands and automated summaries of patient histories.
- Enhanced Patient Engagement . InterSystems IntelliCare encourages more natural interactions between patients and providers by eliminating the need for data entry during office visits. With real-time encounter capture and note-taking powered by ambient hearing and AI-based documentation tools, clinicians can focus on meaningful conversations with their patients instead of getting bogged down in note-taking during visits.
- Optimized Healthcare Operations . Designed to support healthcare administrators and IT teams, InterSystems IntelliCare streamlines workflows, reduces operational inefficiencies, and facilitates interoperability between systems. Using AI to populate codes required for billing in an end-to-end revenue cycle management solution helps optimize financial operations and reduce errors while accelerating the reimbursement cycle.
- Future-Ready EHR . Unlike legacy systems, InterSystems IntelliCare is built with interoperability at its core, integrating seamlessly with existing healthcare IT infrastructure. The solution is available for on-premises, cloud , or SaaS deployment, ensuring flexibility for organizations of all sizes.
InterSystems EHR solutions are deployed in 27 countries, serving over 100 million patients worldwide. Our systems are designed to be modern, scalable, and patient-centric, ensuring interoperability across healthcare standards.
The partnership between InterSystems and EMC Healthcare is a significant advancement in the Southeast Asian healthcare landscape. Together, they are committed to leveraging innovative technologies to improve patient care and simplify healthcare operations.